Digitizing Fees - Custom Orders

Our embroidery machines read a special file type that tells them how and where to place the stitches in order to create your design.

Your artwork must be converted or "Digitized" to this special type of file at an additional cost before we can begin.

* Multiple sizes or versions of the same artwork may incur individual fees for each version. *Digitizing fees are non-refundable

Digitizing Fee - Small $45

Images Smaller Than 5"x5"

Digitizing Fee - Large $60

Images Larger Than 5" x 5"

Test Stitch Out $15

We recommend performing a test stitch out prior to beginning production with any newly digitized artwork as this helps to ensure the file quality and finished results meet your expectations.

Artwork Requirements - Custom Orders

We will need a vector image, or a clean high resolution bitmap version of your logo or artwork in order to have it digitized for the embroidery process.

We can work with multiple formats including JPG, PNG, PDF, AI, CDR, SVG and EPS

If you do not have a file we may be able to assist with artwork creation or provide the additional setup needed to complete your order.

Additional Art Prep / Design Assistance

$45 hour

Additional Costs

Some projects may require extra materials or setup to complete and may be subject to additional costs.

Knock Down Stabilizer $2 +

Required on fluffy or heavy pile fabrics. (Per Item)

Leather Setup $8 +

Requires a needle swap and specialized thread. (Per Run)

Applique Designs $30 +

Designs consisting of multiple layers of fabric and stitching.

Color Swap $2

For designs over six colors, $2 for each additional color. (Per item)

Special Order Thread Color $8

We stock 58 colors of Exquisite® / Poly-40X® thread so we can match almost any project,

but we can special order additional colors for your project if needed. (Per spool)

Rush Fee - Same Day $25 +

Same day service. Not available for every application.

Rush Fee - Next Day $15 +

Two day service. Not available for every application.

Shipping

USPS Flat Rate Box - Small $13

USPS Flat Rate Box - Medium $20

USPS Flat Rate Box - Large $25

Shipping available on most items.

Frequently Asked Questions

What Items Can You Embroider On?

We can embroider on items from tees and hoodies to dress shirts, blankets, ball caps, lunch bags, jackets, handbags, and more! Typically most of the fabrics you would find modern apparel made from will work including: Canvas, Cotton & Blends, Synthetics & Blends, Thinner Leathers and Imitation Leathers, and Lighter Denims. Items with excessive stretch like loose knits and wovens are not great candidates for embroidery as it is difficult to create enough stability to prevent the design & garment from "puckering" up with normal use.

Do You Have A Minimum Order Quantity?

Nope. We can make anything from a single custom piece to large orders for your whole group. We also provide private label wholesale runs if you want to launch your own brand of merchandise. The more you buy, the less your per unit cost can be. We're happy to discuss your ideas and see if we're a good fit for your needs.

What Is Your Maximum Embroidery Size?

We can stitch designs up to 12" x 8" (11.8" x 7.9" actual)

Can I Supply My Own Items?

Yes. We understand that you may like a certain brand or fit so you are welcome to supply your own items and we will work on them. However, we do not assume liability or responsibility for outside items and will not provide any replacement or reimbursement for those items should they be damaged during the embroidery process or while in our possession due to any means including but not limited to: fire, theft, soiling, staining, loss, natural disasters, or any other ill effects. If they are precious, priceless, or irreplaceable we recommend you reconsider altering them as they are done so solely at your risk.

What Is Your Turnaround Time?

We always strive to get your order out in a timely manner. While it depends on the nature of the project, small orders may be ready in as few as 2-3 days with 7-14 days being common for the average order. Wholesale and private label orders may take several weeks to a few months as lead times vary depending on whether we direct import your blank goods or source them domestically. If your job is time sensitive please let us know before placing the order to make sure we can safely meet your expected completion window. You will be given an estimated completion date when you place your order but due to circumstances outside of our control such as shipping delays, out of stocks, mechanical breakdowns, technology issues, labor constraints or other unforeseen circumstances we are unable to guarantee completion dates.

Can I Place A Rush Order?

Sometimes. Depending on the size and nature of the order as well as our production schedule some orders may be expedited for an additional charge. Not all orders are eligible for expedited production.

Will I See A Proof Before You Begin?

Yes. In fact, we won't begin production on custom orders until you have seen a proof and have signed off stating that you approve of the design, size, placement, and color of the artwork as well as the quantities, sizes, and colors of the items being personalized.

Can You Use My Digitized File If I Already Have One?

Possibly. There are many manufacturers of embroidery equipment on the market today and many of them require different file formats to operate. Our machines read PES and DST file formats which are very common in the industry. We are happy to evaluate your files and see if we are able to avoid having to digitize your artwork again, but there is a possibility our machines will not be able to read the format you are able to supply us.

Do I Have To Pay The Digitizing Fee Every Time?

Nope. Once you have had your artwork digitized we will keep a copy on file and use it again on future orders. The exception would be if you needed a significantly different size in the future from the original design, then we may need to have another file created to accommodate the size difference. We will gladly supply you with a copy of your digitized file upon request if you would like to have one for your records.

Do You Require A Deposit?

All custom orders must be paid in full prior to any work beginning, including wholesale and private label orders.

Do You Offer Terms?

We do not offer net terms.

What Forms Of Payment Do You Accept?

We accept Cash as well as Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay through Square.

We also accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and PayPal through our Etsy store.

We do not accept personal checks, payment apps, or PayPal directly at this time.

Can I Cancel An Order Or Return Items?

Once you have approved your proof and payed for your item we are unable to cancel your order or provide a refund once production has begun.

We do not accept returns and all sales are final.

Are There Designs You Will Not Produce?

Our customers come from all walks of life. We serve amazing people from a wide variety of backgrounds with love because it makes our community a better place to live. We seek first to honor God in all we do and therefore we will not produce products that promote hatred, bigotry, racism, division, or encourages bullying in any form. We will not supply items that contain nudity, profane language, promote illegal activity, or otherwise display vulgar or inappropriate content.

In a world where you can be anything.... be kind.

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